Your French Stay-Guest Privacy Policy

How We Keep Your Booking Information Safe

Updated on 20th November 2025

At Your French Stay, we take your privacy seriously. This policy explains what personal information we collect when you book Beaux Souvenirs, how we use it, and how we keep it safe. We comply with GDPR and French law.

The General Data Protection Regulation (GDPR) came into force on 25th May 2018, replacing the UK Data Protection Act. As a European-wide law, it governs how we collect, use, and store all personal data from guests and enquirers.

Your French Stay is committed to protecting your privacy. Should we ask you to provide personal information, you can be assured it will only be used in accordance with this privacy policy. We may update this policy from time to time, and any changes will be reflected on this page.

What information do we collect?

When you visit our website or make a reservation with us, we will collect the following information; 

  • Full name of each Guest
  • Full home address of the person making the booking
  • Email address of the person making the booking
  • Mobile number of the person making the booking

What do we do with the information we gather?

We require this information to contact you regarding your booking and, in particular, for the following reasons; 

  • To communicate with you, answering queries on your booking
  • To confirm booking arrangements
  • To thank you for your visit and ask for a review

We may use the review to help us improve our products and services.

We would only use your telephone number if we need to contact you urgently or if we cannot reach you by email.

Controlling your personal information

You may choose to restrict the collection or use of your personal information. So, for instance, whenever you are asked to fill in a form on the website, look for the box you can click to indicate that you do not want your information used for direct marketing purposes.

By clicking the box, it means you will not receive any information that is not directly related to your booking, such as;  

  • Special offers
  • Competitions
  • Celebration cards
  • New additions to our property
  • Local festivals and events and
  • General information we think you may find interesting

Please note that we understand you do not want to be bombarded with information, and we promise not to send more than 12 emails a year.

From time to time, we may also use your email to contact you for market research, such as a short survey, or for our own purposes, such as improving our offers and services.

You have the option at any time to unsubscribe by simply checking the box at the bottom of any direct marketing notification.  

Social Media Platforms

We use Facebook, Pinterest and Instagram to promote the rental of our property, offers and interesting news items. It's your decision whether to follow us. 

In all instances where we receive any personal information from you, you can be assured that we will not pass your details to any third party unless required by law. 

Security

We are committed to ensuring that your information is secure.  To prevent unauthorised access or disclosure, we have put in place appropriate physical, electronic, and managerial procedures to safeguard the information we collect from you. 

You should, however, note that our website contains links to other websites of interest.  Once you use these links to leave our site, note that we do not have any control over the other website.  Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.  You should exercise caution and may wish to look at the privacy statement applicable to the website in question. 

Access to your personal details

You have the right to request a copy of the information we hold about you. If you would like a copy, please email us at yourfrenchstay@gmail.com.

You also have the right to ask us to remove your details from our records, which does not override the next point under French law. 

Personal Information required by French law 

All non-French nationals (aliens) must, by law, complete the Fiche Identité Individuelle form, which you will be sent when you pay the balance. We must legally retain this for 6 months from the date of arrival, after which the form and its information are destroyed. Only the local police can ask for the details on this form. 

We are also required by French law to keep financial records for 7 years, so guests cannot be removed from these records until 7 years have elapsed from each booking. 

Direct Bookings        

If you book directly with us via our booking form, you can be assured that your details are kept secure on our system, protected by a password. 

Indirect Bookings

If you book via one of our Booking partners, for example, Holiday France Direct or TripAdvisor, they must also comply with GDPR and have their own safeguards and policies. 

What happens if there is a Data Breach? 

If a data breach is likely to pose a risk to the rights and freedoms of individuals, the GDPR requires us to notify the Information Commissioner’s Office within 72 hours of becoming aware of the breach. We are also required to inform the lead Guest “without due delay” after first becoming aware of this breach.